Exactly how?

You say:  “You need more online reviews.” 

They think:  “But how do I get them? 

You say:  “Ask for the order every time.”

They think:  “I’m not sure of words that would sound authentic.”

You say:  “You need to coach your staff.”

They think:  “But exactly how…?”

Telling people what to do is not always effective.  

For real results, focus on being incredibly specific and focusing on the “how.”

 

 

 

 

 

 

 

 

Someone there.

Someone there.

Isn’t it nice when technical support stays on the phone with you longer than they have to? Just to be sure you’ve 100% “got it.” My husband and I work together, and often when I’m unsure or apprehensive about something I’m working on, he will silently take a seat next to me, often with his arm on my back. It’s just so comforting to have someone there.

Better than before.

The book Better Than Before by Gretchen Rubin is life-changing.  After all, that’s all we can ever hope for – to be better than we were yesterday.

This week I struggled for hours with a nonsensical technology problem (I couldn’t get Microsoft Word to download onto my new PC!).

Now that I’ve fixed the problem, I can leverage my newly acquired information throughout my small business, so nobody else wastes their time on the same issue.

What if we looked at all problems as a way to bypass a future struggle?   A way to  become “better than before?”

Stated in this positive way, problems, mistakes, and issues would likely become a more welcome part of our days.

My own Finland.

They say Finland is the world’s “happiest place.”

But what I love about owning a business, is that inside our 4 walls I’m able to create my own Finland.

And best of all, you don’t have to own a business to try this yourself:

You can practice this idea first, right in your own family.