Going beyond.

I walked into the AT&T store today where I hadn’t been for about a year.   Luke, one of the young salespeople said,  “Hi Paige.”

Last week I left some items at the end of my driveway in case anyone wanted them.  I noticed they were gone and felt happy that they had found a new home.  Two days later I got a thank you note in my mailbox.

I needed tech help with something annoying.  For weeks, my phone would not sync with the mail app on my laptop.   Each time I had 15 minutes to spare I would try to fix the issue, but always came up short.  I tried one more time on Friday and Dan diagnosed my issue in minutes by asking a few incisive questions.

None of these deeds required any extra education, privilege or giftedness.

But I instantly considered these individuals exceedingly educated, accomplished and intelligent.

 

Guessing.

Every year my husband and I put together a business plan by culling through past receipts and marketing stats.

And while our plan is based on experience, it’s just a guess – a stake in the ground to help guide us to where we want to go.

Our first year, our plan turned out to be nearly 50% accurate.

After more than 25 years, our precision is still not perfect, but it does give me chills when something we outline in January comes to fruition in June.

People don’t plan because they fear they’ll be wrong.   They don’t know exactly where to start, and so they don’t.

But what if you realized that we’re all just guessing?

Would that put you at ease enough to get you started?

Ouch.

It’s amazing how many red flags come back to bite us.

It’s true that our gut is almost always correct, but this intuitive power is useless if we choose to ignore, defend and put our head in the sand.

The key is acting on our hunches before they cause damage.

Surely easier said than done.

 

 

 

The truth.

I have worked with my husband Lou for over two decades.

When there’s a business issue, there’s no posturing, masquerading or blaming.

When something is scary, we don’t have to pretend to be brave.

And when one of us is going down a path that is just plain wrong, the other doesn’t have to coach, cajole, set up a special meeting or converse in PC terms.  We just speak our mind openly to stop the mistake in its tracks.

The truth sure saves a lot of time and energy.