Exactly how?

You say:  “You need more online reviews.”

They think:  “But how do I get them?”

 

You say:  “Ask for the order every time.”

They think:  “I’m not sure of words that would sound authentic.”

 

You say:  “You need to coach your staff.”

They think:  “But exactly how…?”

 

Telling people what to do is not always effective.  

For real results, focus on the “how.”

 

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Better than before.

The book Better Than Before by Gretchen Rubin is life changing.  After all, that’s all we can ever hope for – to be better than we were yesterday.

This week I struggled for hours with a nonsensical technology problem (I couldn’t get Microsoft Word to download onto my new PC!).

Now that I’ve fixed the problem, I can leverage my newly acquired information throughout my small business, so nobody else wastes their time on the same issue.

What if we looked at all problems as a way to bypass a future struggle?   A way to  become “better than before?”

Stated in this positive way, problems, mistakes and issues would likely become a more welcome part of our days.