You say: “You need more online reviews.”
They think: “But how do I get them?”
You say: “Ask for the order every time.”
They think: “I’m not sure of words that would sound authentic.”
You say: “You need to coach your staff.”
They think: “But exactly how…?”
Telling people what to do is not always effective.
For real results, focus on the “how.”
Isn’t it nice when technical support stays on the phone with you longer than they have to? Just to be sure you’ve 100% “got it.”
My husband and I work together, and often when I’m unsure or apprehensive about something I’m working on, he will silently take a seat next to me, often with his arm on my back.
It’s just so comforting to have someone there.
I walked into the AT&T store today where I hadn’t been for about a year. Luke, a young salesperson said, “Hi Paige.”
Last week I left some items at the end of my driveway in case anyone wanted them. I noticed they were gone and felt happy that they had found a new home. Two days later I got a thank you note in my mailbox.
I needed tech help with something annoying. For weeks, my phone would not sync with the mail app on my laptop. Each time I had 15 minutes to spare I would try to fix the issue, but always came up short. I tried one more time on Friday and Dan diagnosed my issue in minutes by asking a few incisive questions.
None of these deeds required any extra education, privilege or giftedness.
But I instantly considered these individuals exceedingly educated, accomplished and intelligent.
Most days, I send gratitude group text to my immediate family. Sometimes one of my sons will reply with something he’s thankful for, but often it’s just me.
This tiny habit helps set my mood to a good one. And often changes it from a bad one.
Turns out, it’s hard for me to remember my struggles at the same time I’m being grateful.
Happy Thanksgiving everyday.
I am a conflict-allergic manager.
But I’ve found another way: Instead of confronting bad behavior, I compliment good behaviors instead.
Has almost the same outcome in results.
I got an auto-response from one of my vendors:
“…I’m out of the office at Customer Service training and won’t be back until Tuesday, November 27th.”
Customer needing service here.