You say: “You need more online reviews.”
They think: “But how do I get them?”
You say: “Ask for the order every time.”
They think: “I’m not sure of words that would sound authentic.”
You say: “You need to coach your staff.”
They think: “But exactly how…?”
Telling people what to do is not always effective.
For real results, focus on the “how.”
Isn’t it nice when technical support stays on the phone with you longer than they have to? Just to be sure you’ve 100% “got it.”
My husband and I work together, and often when I’m unsure or apprehensive about something I’m working on, he will silently take a seat next to me, often with his arm on my back.
It’s just so comforting to have someone there.
An expert is someone that can explain to you what “normal” is.
Something that is scary or outrageous to a novice, is usually old-hat to an expert.
A grandma can help a new mom discern between a normal cry and one that suggests illness.
A boss can help their staff understand normal corporate red tape, and shortcuts to circumventing it.
An older brother can help a younger one recognize what normal growing pains feel like, (“Phew, you felt this way too?”).
When I find out that what’s upsetting me is actually “normal,” I usually stop fretting immediately.
Wouldn’t it be great:
-if experts could think back and share their rookie experiences with newbies?
-if we all felt braver about requesting input from people we consider pros, instead of being afraid of seeming inept?
Imagine how much faster we’d all get to where we are going!