You say: “You need more online reviews.”
They think: “But how do I get them?”
You say: “Ask for the order every time.”
They think: “I’m not sure of words that would sound authentic.”
You say: “You need to coach your staff.”
They think: “But exactly how…?”
Telling people what to do is not always effective.
For real results, focus on the “how.”
Isn’t it nice when technical support stays on the phone with you longer than they have to? Just to be sure you’ve 100% “got it.”
My husband and I work together, and often when I’m unsure or apprehensive about something I’m working on, he will silently take a seat next to me, often with his arm on my back.
It’s just so comforting to have someone there.
The book Better Than Before by Gretchen Rubin is life changing. After all, that’s all we can ever hope for – to be better than we were yesterday.
This week I struggled for hours with a nonsensical technology problem (I couldn’t get Microsoft Word to download onto my new PC!).
Now that I’ve fixed the problem, I can leverage my newly acquired information throughout my small business, so nobody else wastes their time on the same issue.
What if we looked at all problems as a way to bypass a future struggle? A way to become “better than before?”
Stated in this positive way, problems, mistakes and issues would likely become a more welcome part of our days.
I walked into the AT&T store today where I hadn’t been for about a year. Luke, a young salesperson said, “Hi Paige.”
Last week I left some items at the end of my driveway in case anyone wanted them. I noticed they were gone and felt happy that they had found a new home. Two days later I got a thank you note in my mailbox.
I needed tech help with something annoying. For weeks, my phone would not sync with the mail app on my laptop. Each time I had 15 minutes to spare I would try to fix the issue, but always came up short. I tried one more time on Friday and Dan diagnosed my issue in minutes by asking a few incisive questions.
None of these deeds required any extra education, privilege or giftedness.
But I instantly considered these individuals exceedingly educated, accomplished and intelligent.
In 2001, I realized that it was quite cumbersome to carry around my Palm Pilot and camera and push-to-talk flip phone.
What a good idea it would be to combine all my gadgets into one compact appliance!
Lesson learned: Ideas are cheap without execution.