Going beyond.

I walked into the AT&T store today where I hadn’t been for about a year.   Luke, one of the young salespeople said,  “Hi Paige.”

Last week I left some items at the end of my driveway in case anyone wanted them.  I noticed they were gone and felt happy that they had found a new home.  Two days later I got a thank you note in my mailbox.

I needed tech help with something annoying.  For weeks, my phone would not sync with the mail app on my laptop.   Each time I had 15 minutes to spare I would try to fix the issue, but always came up short.  I tried one more time on Friday and Dan diagnosed my issue in minutes by asking a few incisive questions.

None of these deeds required any extra education, privilege or giftedness.

But I instantly considered these individuals exceedingly educated, accomplished and intelligent.

 

I invented the iPhone.

In 2001, I realized that it was quite cumbersome to carry around my Palm Pilot and camera and push-to-talk flip phone.

What a good idea it would be to combine all my gadgets into one compact appliance!

Lesson learned:  Ideas are cheap without execution.