You say: “You need more online reviews.”
They think: “But how do I get them?”
You say: “Ask for the order every time.”
They think: “I’m not sure of words that would sound authentic.”
You say: “You need to coach your staff.”
They think: “But exactly how…?”
Telling people what to do is not always effective.
For real results, focus on the “how.”
Isn’t it nice when technical support stays on the phone with you longer than they have to? Just to be sure you’ve 100% “got it.”
My husband and I work together, and often when I’m unsure or apprehensive about something I’m working on, he will silently take a seat next to me, often with his arm on my back.
It’s just so comforting to have someone there.
It’s amazing how many red flags come back to bite us.
It’s true that our gut is almost always correct, but this intuitive power is useless if we choose to ignore, defend and put our head in the sand.
The key is acting on our hunches before they cause damage.
Surely easier said than done.