Rules of thumb.

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Please comment with KINDNESS and add your own “true-isms” below.

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Decide once. For example, decide once how you’ll celebrate employee birthdays, and never decide again. In our office, when it’s your birthday, we play Plinko at our weekly q and you win cold-hard-birthday-cash. This prevents the mental load of deciding each time it’s someone’s birthday who’s going to get the card or what gift to give.

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Micromanaging is a sign of distrust. If you find yourself micromanaging someone, ask yourself if you would be better off finding someone else to do the job.

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A fantastic employee is immediately fantastic. If you have to constantly cajole and motivate someone, they will likely never be “fantastic” in that role.

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Connection cannot be bought. Whether it’s your customers or staff, you must put in the time and hard work. People tune out when they hear this because they want a template or an app that’ll do the connecting for them. In my experience, there are no shortcuts.

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Pretending to care always feels inauthentic. There’s a lot of talk of empathy in the workplace, so I see a lot of templated responses like “Thanks for sharing.” If you really want me to feel the love, tell me something specific you are taking away from what I’ve shared with you. Here’s a good one: “This is fantastic Paige! I’m going to add that widget to my arsenal this morning – I’ll let you know how it works.”